Cisco SASD Problem - Error getting view XML for window, The underlying connection was Closed

[Rahmat Hidayat]

Dears,

I have a error message when I try to view video wall from Cisco SASD. this issue cause the application immediately closed and Cisco SASD showing the login page again.

kindly help me to resolve this issue.

[Raghav-Rao]

VSM Version? Is it 7.0.1 ?

[Rahmat Hidayat]

Hi Ragnav,

I am using VSOM 7.2.2. I have two workstations that running cisco SASD , one of them working properly, another one cannot view video wall from cisco SASD and the error message was shown.

[Raghav-Rao]

we need to look at PC wise and as well VSM side. i'm not sure why xml error is popping up. it could be different issue. need to look at the logs with VSOM, system configuration and Debug logs to understand, at what instant the error is triggered. so that we could understand how the xml is handled by VSOM.

I'm sure you have uninstalled and re-installed the SASD?

i would suggest to open up a TAC case since this needs much more of insight of logs or help me with above logs.