CIVS-IPC-2930 Web Interface Inaccessible

[sxepjensen]

We have a Cisco CIVS-IPC-2930 PTZ camera and the web interface is inaccessible.  Navigating to the page returns an error "500 - Internal Server Error".   Our VSM is still able to pull the feed from the camera, and I can access it via SSH, just not through the web interface.  Looking at the error log for lighttpd shows the following errors repeatedly:

2014-04-07 16:38:51: (mod_fastcgi.c.2481) unexpected end-of-file (perhaps the fastcgi process died): pid: 1464 socket: unix:/tmp/php.socket-1 

2014-04-07 16:38:51: (mod_fastcgi.c.3299) response not received, request sent: 1333 on socket: unix:/tmp/php.socket-1 for /index.php , closing connection 

Have tried restarting the lighttpd processes and reloading the camera, but the issue persists.

Anyone seen similar issues?  Ideas to resolve?

Thanks

[sxepjensen]

For any interested, our /usr/bin/php-cgi file was corrupted.  We we copied the file off a properly functioning camera and this resolved the issues we were experiencing.

[Scott Olsen]

Thanks for taking the time to reply with your findings :-)

How were you able to get the file copied back on?  SCP via SSH or something like that?

[sxepjensen]

Hi Scott,

Yes, I used scp to copy the file over from the functional camera.  It was fairly straightforward to resolve once I suspected the file was corrupted.

Cheers!