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Clips not showing up in Clip Management - SASD

jwood.ok
Level 1
Level 1

‎11-13-2015 07:17 AM

I am running 7.5.1.  I'm fairly certain that when we first upgraded we coudl see created clips in clip management, but they aren't showing up there.  Instead, we finally figured out after we create a clip, if we right-click and choose get clip status, it will show them available for download.  Just no listing in clip management.   Any suggestions?

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Scott Olsen
Level 6
Level 6

‎11-16-2015 05:55 AM

That's interesting.

If you check via the VSOM client and they *are* listed there, yet not listed in Clip Management, I'd say something is wrong and you might need to open a TAC case?

As for historical clips, you're aware that clips of certain formats only stay on the server for 7 days, correct?

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com
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jwood.ok
Level 1
Level 1
In response to Scott Olsen

‎11-16-2015 08:20 AM

Well Scott, apparently I should follow my own advice and REBOOT!  I restarted the media server some time after I posted this for another reported issue and this morning I went in and all the clips were present, so apparently something was hung up!

Scott Olsen
Level 6
Level 6
In response to jwood.ok

‎11-17-2015 05:43 AM

It's unfortunate that this seems to be the case in many situations :-(

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com
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