CPAM Door Grant Access command URL on 9971 phone error

[Scott Donahue]

Using a Cisco 9971 phone trying to initiate a grant access command and getting the error... "Incompatible device state for command invocation. 

All setup is exact to other doors that are working and so at a loss.

[Scott Donahue]

Issue has been resolved.  The door position sensor wire was not connected.