Distorted IP Camera Picture.

[mohamednselim]

Dear all,

Please I do have the same problem but also when I connect on the camera through web I still see distorted picture and changing in colors.

I updated the firmware and still the same problem, VSOM 6.3

Here is a sample I have 12 Camers with the same problem.

[Ed Johnston]

What series of cameras are these?  I believe that this may be a bad imager chip.  We had a number of the 25xx series of cameras that had this issue and some 26xx series.

[mohamednselim]

it is the CIVS-IPC-2500.

If it is the chip what is the solution for that please?

Thanks so much

[Ed Johnston]

The only solution that I know of is to have them replaced by Cisco.  You can call Cisco Support and they can assist you if the cameras are still under warranty or smartnet contract.

Cheers,

[mohamednselim]

Thanks you so much for your help and support

Regards,

Mohamed Selim.