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Error message showing when i change anything in camera which is on VSOM. Error message is given below.

gauravrana
Level 1
Level 1

‎08-05-2016 08:29 PM

System error: Server error. Cause java.lang.NullPointerException null

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Scott Olsen
Level 6
Level 6

‎08-08-2016 06:22 AM

A few things:

  1. What VSM version are you working with?
  2. Have you recently upgraded any of the server components?
  3. What is the camera model and what FW version is it?
Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com
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gauravrana
Level 1
Level 1
In response to Scott Olsen

‎08-11-2016 06:20 AM

VSM version is 7.7.0

Camera Model is Cisco 6930

Camera firmware is 2.8.0-297

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