random black panes in VSOM and VSVM views

[Scott Olsen]

Let's put it to rest!

This is effectively a re-hash of the issues outlined here:

https://supportforums.cisco.com/message/3478938#3478938

I'm opening a new thread to spur discussion, plus I'd like to test out this "open an SR from a discussion" capability that I just read about.

Personally, we have a client with a 4 node VSVM "video wall" and a dedicated VSOM operator workstation.  All are running VSM 6.3.1. 

Also, all workstations pass the client profiler tool with flying colours.

I intend to engage the client, possibly after lunch, and utilize:

- DebugView

- WireShark

- VSM Support Reports

... to attempt to get to the bottom of the issue.  I'm hoping to get tangible explanations for how / why this is occuring.

-RSO

[Gerald Burgess]

Any luck getting it to replicate?

[Scott Olsen]

Well, I've certainly managed to replicate some bizare behaviour that is definitely not intended.  I've gathered video clip highlighting the behaviour I experienced and attached it to the TAC case.

I've left the VSM server and VSVM endpoint in this state, and I'm confident I could reproduce this behaviour again.  I'm awaiting addtional instruction from TAC regarding what additional data they actually require.

VSM is at 6.3.2

VSVM client is at 6.3.409.0

VSVM node is Windows XP, SP3

VSOM workstation is Windows 7 x64, IE8.

[Scott Olsen]

To anyone else that is curious, this is still an issue in VSM 6.3.2 and is apparently covered under BugIDs:

CSCzi32616

&

CSCtk08688

Unfortunately, I am unable to get more information than that.

Here are the workarounds:

- use VSOM operations manager in full screen mode

- shut down the VSVM client and push the view then open it again.