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VSOM 7.5.0 locations error

VSOMnewb
Beginner
Beginner

Our site is using VSOM 7.5.0. We recently decided do redo the whole locations tree and we have ran into some issues.

 

Old locations with nothing in them cannot be deleted. We have checked every camera to see if one is pointing to the problem location we want to delete but have not found any. "Unable to Delete: Operation failed:"

 

Also cameras that are not set up with a location and turned off will not delete from the VSOM software. We want to delete them since they are not being used.

 

When it asks to update camera, what does it want us to update?

 

I have attached two pictures with the errors we get.

3 Replies 3

jsah
Cisco Employee
Cisco Employee

Looks like you have created "views" to that location. Please check under views section first, also check if any cameras listed under that locations. It's mentioned that one or more cameras listed under that locations.

 

If you still can't able to find that camera or views from that locations. Request you kindly open the TAC case with us.

 

Will surely help you out with this situations and get this issue fixed at earliest.

 

BR,

Jayesh

Thank you for suggesting the views check. There were two views created and once they were deleted we were able to move the cameras.

 

The next issue was trying to delete a location with no cameras. It says there is one device pointed to that location but we have checked all the cameras and none have that location. Any other suggestions?

jsah
Cisco Employee
Cisco Employee

Can you do BULK actions search on that specific locations? You may find camera(s) which may be in disabled state or soft deleted state. 
Let me know if you are able to find some camera from search list.

BR,

Jayesh

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