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VSOM/VSVM Newb Question

natedog
Level 1
Level 1

I have installed all the components on a single server and restarted all the services etc.  The issue that I am having is getting video to display in the operator view.  The only thing that I am showing in the log is. I can connect to the camera's fine directly so I know everything is flowing through the network fine.  If anyone has any ideas much appreciative in advance.  Thanks.

2010-01-22 21:17:41.902 [ proxy(11544).p_s1_TSS-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:17:42.089 [ proxy(11541).p_s1_AdminFLR2-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:17:42.200 [ proxy(11544).p_s1_TSS-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:17:42.494 [ proxy(11541).p_s1_AdminFLR2-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:17:53.459 [ proxy(11544).p_s1_TSS-Cam1_1 GL_UTIL=1 ] Timeout (10 secs) waiting for data from encoder.
2010-01-22 21:17:53.459 [ proxy(11544).p_s1_TSS-Cam1_1 BE_PROXY=1 ] Streaming error. Device disconnected or network error.
2010-01-22 21:17:53.853 [ proxy(11544).p_s1_TSS-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:17:53.973 [ proxy(11541).p_s1_AdminFLR2-Cam1_1 GL_UTIL=1 ] Timeout (10 secs) waiting for data from encoder.
2010-01-22 21:17:53.973 [ proxy(11541).p_s1_AdminFLR2-Cam1_1 BE_PROXY=1 ] Streaming error. Device disconnected or network error.
2010-01-22 21:17:54.155 [ proxy(11544).p_s1_TSS-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:17:54.440 [ proxy(11541).p_s1_AdminFLR2-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:17:54.809 [ proxy(11541).p_s1_AdminFLR2-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:18:05.372 [ proxy(11544).p_s1_TSS-Cam1_1 GL_UTIL=1 ] Timeout (10 secs) waiting for data from encoder.

4 Replies 4

Scott Olsen
Level 6
Level 6

Need some additional information here.  What model camera? Have you ensured it's been configured in VSMS properly and that

VSMS is authenticating to the camera properly?

I'm assuming VSMS 6.2 ?

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com

rruckley
Level 1
Level 1

I have an issue where a DLL fails to register during the client install the first time you browse to VSOM. This failure causes the operator view not to work.

I can still see video from the camera streams in admin mode but operator view just doesn't work presumably because of this failed DLL (BWMsrcfltr.dll).

What version Operating System and browser are you using?  Be as specific as absolutely possible.

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com

I replied on the other thread but now I'm thinking that perhaps it's not that dll that's the issue.

I believe I had this issue before upgrading to Win7  so it might be some stupid legacy registry setting or such.

I might have to packet trace to see if the software is trying to talk to something silly.