radkit 1.6.8 client login_sso fails

[andriio]

hi there
installed new service on the virtual desktop . Service is configured with company proxy & connected.
when trying to login_sso from client just from the same virtual desktop error triggers:
>>> client = sso_login(<myciscocomemail>)
11:52:59.010Z ERROR | could not connect to prod.radkit-cloud.cisco.com:443, retrying in 60 [error='socket.gaierror: [Errno 11001] getaddrinfo failed\n' ssl=_RADKit_SSLContext(tls_minimum_version=TLSv1_3, tls_maximum_version=TLSv1_3, sha256_fingerprint=None, ocsp_proxy_stapler_url=https://prod.radkit-cloud.cisco.com/ocsp/verify, )]
browser window doesnt popup

[Rana Khalil]

Hello,

Thanks for reaching out.

Can you verify the connectivity to the cloud endpoints? 

Radkit only needs https access to two ip addresses.

You can get them by executing the Linux command

curl https://prod.radkit-cloud.cisco.com/endpoints

(Or simply browse to the URL)

You will obtain a JSON file containing the ip addresses and ports radkit needs to reach

The user will also need to access cisco.com over https and be able to log in to Cisco with their CCO credentials

How was the proxy configured? Configuration steps can be found at: https://radkit.cisco.com/docs/pages/proxy_support.html#client-service.

Waiting for your kind feedback.

Regards,

Rana

[andriio]

Hi
with proxy i have no problem to connect to prod.radkit-cloud.cisco.com 443
Service configured with proxy & connected

for me it looks like client doesnt use configured proxy

[Rana Khalil · Accepted solution]

Hi @andriio ,

Oh got your point. You can create a toml file using the method in this link for client: https://radkit.cisco.com/docs/pages/proxy_support.html#client-service

TOML setting

Under your home directory, create a file called .radkit/client/settings.toml for the Client containing:

[cloud_client.proxy]
url="<your own proxy details:port>"

[andriio]

tons of 10x. it worked

[Rana Khalil]

@andriio 

You are most welcome! Happy to help!

[Rana Khalil]

If you have followed the above method already and still no luck.

Please reach out to me to schedule a meeting: rankhali@cisco.com