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Cisco VPN client x64 for win7 - will not install

Martin Kyrc
Level 3
Level 3

Hello guys,

I have fresh windows 7 x64 installation and I try install Cisco VPN client (vpnclient-winx64-msi-5.0.07.0290-k9.exe). Installation ends with fatal error "Installation ended prematurely of an error". I red lot of 'step-by-step' how to solve this problem (run as administrator, even though that I'm administrator; UAC disabled; run in WinXP-mode; etc), without success.

I tried run installation process from cmd with verbose logging "msiexec /i vpnclient_setup.msi /lv log.txt" (and other 'recomended' optional parameters). The same result - fatal error.

Can anybody tell me where is the problem? (installation file is not corupted)

Verbose log ends with this (whole log is attached):

<cut>

Action ended 22:35:25: WiseNextDlg. Return value 3.
DEBUG: Error 2896:  Executing action WiseNextDlg failed.
Internal Error 2896. WiseNextDlg
Action ended 22:35:25: Welcome_Dialog. Return value 3.
MSI (c) (70:2C) [22:35:25:997]: Doing action: Fatal_Error
Action start 22:35:25: Fatal_Error.

MSI (c) (70:2C) [22:35:25:998]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'Fatal_Error'
MSI (c) (70:18) [22:35:26:725]: Doing action: WiseCleanup
Action start 22:35:26: WiseCleanup.

MSI (c) (70:1C) [22:35:26:736]: Invoking remote custom action. DLL: C:\Users\kyrcm\AppData\Local\Temp\MSI2023.tmp, Entrypoint: Cleanup
Action ended 22:35:26: WiseCleanup. Return value 1.
Action ended 22:35:26: Fatal_Error. Return value 2.
Action ended 22:35:26: INSTALL. Return value 3.

MSI (c) (70:2C) [22:35:26:791]: Destroying RemoteAPI object.
MSI (c) (70:4C) [22:35:26:792]: Custom Action Manager thread ending.
=== Logging stopped: 4. 10. 2010  22:35:26 ===
MSI (c) (70:2C) [22:35:26:794]: Note: 1: 1708
MSI (c) (70:2C) [22:35:26:794]: Product: Cisco Systems VPN Client 5.0.07.0290 -- Installation operation failed.

</cut>

thanks,

martin

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