We are using Contact Center Management Portal 7.5, and are having an issue where we deleted some agents, but they are still showing in CCMP as "Awaiting Deletion", for both the agent and for the person. This is a problem because we need to re-use the person login ID, and it will not allow us (even if we try to create the person and agent from ICM Configuration Manager instead). Neither the person nor the agent appears in ICM anywhere (in ICM Configuration Manager, deleted items, or even in the awdb). In the CCMP Portal DB, the agent shows up in the TB_DIM_AGENT table, and the person shows up in the TB_DIM_PERSON table. Can I delete the persons and agents that are "Awaiting Deletion" from these tables, or are there tie ins that would cause problems? Thank you for any assistance you can give me.
PS: I have a TAC case open for this issue, but they are taking an extremely long time to come up with anything.
