Hi,
I have some problem related with service manager, when i tried to get access this mistake is shown:
"Unable to communicate with service control center. The password for Administrator (the administration account that was created during installation) may be locked out or expired."
I have checked account configuration. Also i tested cisco solution but it doesn´t work
admin:run cuc dbquery unitydirdb update tbl_credential set encryptiontype = "4" where objectid ="a4801385-1abc-4762-b6e5-7b7c75d1465e"
Rows: 0
Error: Unable to communicate with service control center
When logging in to the Serviceability page, this error message is received:
Unable to communicate with service control center. The password for appadministrator (the administration account that was created during installation) may be locked out or expired.
Solution
The cause of this error is that the value of encryptiontype in tbl_credential for the appadministrator is set to 3 instead of 4. Complete these steps in order to make it as a valid application user:
In order to verify that the encryption type should not be 3 for the appadministrator user, run this command: run cuc dbquery unitydirdb select encryptiontype,objectid from tbl_credential
In order to change this value to 4, issue this command: run cuc dbquery unitydirdb update tbl_credential set encryptiontype = "4" where objectid = "e875ec01-c090-475d-b7d2-af3be863eedd".
where Objectid is the ID obtained from the above step.
Reset the password with this command: utils cuc reset password appadministrator
Restart the Cisco Tomcat service.
unity version: 8.5.1.10000-206
How can i solve this problem?
