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Plantronics headset disconnects after around 30 seconds

glenn.mintoff
Level 1
Level 1

I am having a problem with Plantronics headsets, the model is plantronics - w01a, and the system version that we are using is CUCM version 7.1.3.10000-11.

I am connecting the headsets to a Cisco 7961 with the following phone load SCCP41.8-5-2SR1S.

The problem is that the headset disconnects from the base station after about 30 seconds.

I have contacted Plantronics, and they confirmed that the headset is working properly.

At the office i have also a UC500 system, on which the headset was giving the same behaviour, but after enabling the hook flash timer the headset did not disconnect again.

But on the CUCM i am still with the same problem.

Any suggestions would be apreciated.

Thanks


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