Cisco TSP 8.6(2.2).
I am trying to install Cisco TSP on a Windows 7 32bit workstation, but I am having issues. We are using a management program called "Connectwise". My boss wants to be able to dial a customer within the "Connectwise" program to log calls. Our other office has a Shortel phone system and Shortel's TSP program works fine. I've installed Cisco TSP, configured CTI ports, configured a CTI routepoint, enabled the user for CTI, and associated the user with the CTI ports/route point. When I try to dial a number within Connectwise, nothing happens. Within the Cisco TSP logs these errors are logged:
16:23:36.418 HDR|05/07/2012 CiscoTSP001.tsp,Error
16:23:36.418 | CSelsiusTSPWaveList::Init() *ERROR* Failed to get ISelsiusNTWaveCtl interface.
16:23:36.419 | SelsiusTSP::InitializeComObjects() *ERROR* Failed m_WaveList->Init(). hr=0x80040154
17:02:12.513 | CSelsiusTSPLink::getMessage() *ERROR* Receive() failed with error 0.
I have tried to use the Windows "Dialer" program to test as well, but receive this error:
One or more telephone device drivers are incompatible with TAPI.DLL. Install an updated version.
I have installed Cisco TSP with both the WAVE driver and the new MEDIA driver. I receive the same error with either driver. I've also tried this on multiple workstations, but get the same error.
Help
