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Beginner

jabber drops call after 19-20 seconds

Hi All

We are starting to setup the Jabber client for our users to connect to their phones.

We are on call manager 8.5 and the latest jabber client for iphone.(8.6.5.18561)

When we are in the office on the WIFI, the Jabber call works fine, but when we connect to the network using cisco anyconnect and then connect our phone and dial someone, it drops the phone call after 20 seconds without fail.

We connect back to the network from either the 3G or external internet connection.

Several users have tried it and it happens everytime. It doesnt neccisarily drop the call as it is still counting down, but you can hear anyone and they cant hear you.

Is there any setting that we will need to check?

thanks

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