Hi All,
I want to make a script so when all agents are busy, the prompt playing saying"......you are 4th in the queue".
My problem is how I can make the prompt to get # from " Get reporting statics". I have seen some posts here which was very useful, however, still do not know how configure a " prompt" to fetch "position in the queue".
What I did not which does not work is in the attachment. I really apprecitae if someone can help.
