Hi,
I am using QM 8.5.2 with UCCX 8.1 and CUCM 8.6 only for compliance recording, my problem is that the aplication desktop WFO don't show the files recorded, and I have the folow error in the QM server.
dbupload.log
ERROR QMDB2001 SQM database request failed: The DB-API returned a DB error. SQL Statement returned false..
dbproxy.log
ERROR QMDB2001 SQM database execute failed: The INSERT statement conflicted with the FOREIGN KEY constraint "EventAudit_person_FK". The conflict occurred in database "SQMDB", table "dbo.Person", column 'id'..
mana.log
INFO MANA0000 Running polling diagnostic...
2012-08-21 11:52:31,218 INFO MANA0002 Notification: <2012-08-17 12:20:17 QM1000 [CATASTROPHIC] Mana no pudo conectarse a Quality Management CTI Service (172.24.4.9): DESCON.>
2012-08-21 11:52:52,328 ERROR MANA2017 Failed to send notification using SMTP.
2012-08-21 11:52:52,328 INFO MANA0000 Polling diagnostic finished.
2012-08-21 11:52:52,328 INFO MANA0000 Next poll at 2012-08-21 12:02:30
Thanks.
Regards,
Luis
