Sorry if this is not the right place for this but no one at work knows how to solve the problem even the IT guy. I use the Cisco IP Communicator (not sure what version) on my computer at work to answer calls. Last week I changed the ringtone and everything went smoothly. Yesterday, I went to change it back to the original ringtone and now I cannot hear it when a call comes through nor can I change it. I go to Settings, User Preferences and then Ringtones but when I click on a ringtone I get no sound and it says ringtone is busy. Also the 'play' button is grayed out. This is the same for the default setting line as well. I only have one line connected to my computer. As I said everything worked fine last week and I must have hit some button that mutes out the ringtones and won't let me change them but I've tried everything and can't figure it out. The weird thing is once I answer a call I can hear the other party perfectly and they can hear me. It's just the damn ringtone I can't hear. When the call icon pops up when a call comes through it has a circle with a line through it like the ringer is muted but it's not the regular mute button as the other party can hear me just fine.
Anyone have any idea what would cause this. Please try to be as non-technical as possible as I am a noob on this system. Thanks.
