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No HTTPS response when adding CUCM to TMS

tunderhi
Level 1
Level 1

Hi All

CUCM - 9.1(1)

TMS - 13.2.1

When I try to add my CUCM to TMS I get ' Warning! Connection status is 'No HTTPS response'.

I can HTTPS to the CUCM admin pages from the web browser on the TMS server. 

I have followed the TMS admin guide, setting up the TMS application user, user group and roles on CUCM and adding it as per the guide. 

I've tried to purge the CUCM from the TMS database and to add it again as per https://supportforums.cisco.com/thread/2175208 but it didn't help. 

I've followed http://www.cisco.com/en/US/docs/telepresence/infrastructure/articles/tms_report_no_http_response_force_refresh_clears_errors_kb_267_kb_268.shtml and and asked the customer if the proxy could be affecting the communication to which they assure me it isn't. 

Interestingly I'm only able to add the following roles to the application user:

Standard CCM Admin Users

Standard CTI Enabled

Standard RealtimeAndTraceCollection

Not,

Standard AXL API Access

Standard Serviceability

Has this changed with version 9.X? 

Either way, TMS can't connect to the CUCM. 

What would you suggest trying?

Many thanks

Trevyn

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