As part of the next release of Jabber for Windows, we are working through some designs for suppressing the conversation window when using Jabber in conjunction with a desk phone. We have heard the numerous requests on this community and elsewhere for an alternate approach to the current model where anytime a call is initiated, either from within Jabber or from a CTI controlled desk phone, the active conversation window comes to the front of the user's screen. This has created issues for many dedicated desk phone users who find that this can interfere with multi-tasking and interrupt other workflows contrary to their desired preference.
In response we have agreed to explore other options for users who are looking for a different user experience. We would be very eager to get feedback to the following questions which will help us prioritize feature specifics and allow us to confirm or reject our assumptions. Our questions are:
- When in CTI (desk phone) control mode and I make or answer a call from my desk phone Jabber SHOULD NOT bring the conversation window to the front of all other open applications, yes or no?
- When in CTI (desk phone) control mode and I initiate a call from within Jabber on my computer or click "Accept" on the Jabber call toast window on my computer the conversation window SHOULD come to the front of all other open applications, yes or no?
- Should there be a user option to "Never bring conversation window to the front when in desk phone control mode", yes or no?
- If this is a user option, should that user option be checked or unchecked by default?
- Should this option (also) be an admin setting, yes or no?
- When in CTI (desk phone) control mode and using desk phone video, the conversation window SHOULD ALWAYS come to the front of all other open applications regardless of any user setting, yes or no?
Also, please share with us any specific use cases that either aren't captured in our questions or in any previous discussions on this topic within previous community threads. All general feedback on this feature is welcome as well.
To be clear, we are not looking to have people vote rank these features, we are instead trying to understand as precisely as we can what user expectations are so we can then design the best solution with the greatest amount of flexibility to appeal to the most users.
Thanks in advance for any and all feedback.
