08-27-2013 04:26 AM - edited 03-18-2019 01:42 AM
Hello!
If you have TC6.2 (at least TC6.1 seem to be also affected) it seems that you can not add a system behind firewall
anymore. I would expect that others will run to this issue as well if you have systems behind firewall.
If you updated a system from an earlier release you might not directly notice it as the system still shows up
as usual, but if you go for example to the extended settings for that system in TMS and you look at the system status
then its most likely still showing the system version of the pre upgrade release.
Symptoms seem also that the "System Status" might be wring, that changes are not taken and that phonebooks do not work.
Other problems might be present as well.
If you add a new system they show up as "Cisco TelePresence Group Systems" instead of its real type (c40, ex90, ...).
Here you will see that many settings (like all sip settings) do not show up and if ou look at the system stats (under extended settings)
it will say "Could not retrieve System Status".
We filed a SR to Cisco, so lets see. Would be interesting to hear who else ran into this issue and if somebody found a workaround
besides downgrading the endpoints.
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