Hello, I tried to work with Cisco UC Integration for Lync in version 9.2.5.
We're using Cisco UCM ver 8.2.6 and Lync Server 2013 with client 2013.
I can use the computer for calls very well and I can dial from Lync client.
But if I want to control my desk phone (7945), it cannot connect.
If done and rechecked all config steps from Installation guide.
All phones associated to the user are listed, but when one is selected, the status bar shows Configureing phone... and then
the error icon is displayed.
I tried to reduce the CTI controllable devices in the end user setup to one, but no change.
In the status window I get:
Deskphone
Status: Not connected
Reason: Connection error. Ensure ther server information in the Phone Services tab on the Options window is coorect. ...
Address: 10.x.x.x (CTI)
Protocol: CTI
In the log file there is an entry:
DEBUG [0x000031c8] [\impl\TelephonyServerHealthImpl.cpp(255)] [csf-unified.telephony.TelephonyServerHealthImpl] [TelephonyServerHealthImpl::updateHealth] - updating health with serverType [CucmDeskphone] serverHealthStatus [Unhealthy] serverConnectionStatus [Disconnected] serverAddress [10.X.X.X (CTI)] serviceEventCode [UnknownConnectionError] transportProtocol [CTI]
I'm using Lotus Sametime plugin without any problem. Also Stand-alone Click-to-Call is working without any problem on the same client.
Has someone an idea, where I can have a look at to solve the issue?
Many thanks in advance.
In CTI-log I found the following entry for the device not working:
[CTI-APP] [DeviceThirdParty(11)::gettingRegistrationStatus_deviceRegStatusRes] (Signal=CtiDeviceRegistrationStatusRes DeviceName=SEP001D7061473E State=deviceTPState_gettingRegistrationStatus , mLocalHandle=1
Invalid State: deviceName=SEP001D7061473E (mState=2)
ready_CtiDeviceRegistrationStatusRes - Device=SEP001D7061473E not found in mDeviceNameToLineHandleList
