Who Me Too'd this topic

Hoping someone can help.

I'm attempting to capture voicemail messages from multiple users. I need to preserve message headers and voicemail messages.

I've downloaded and installed the Unity Connection Message Archiver program from http://www.ciscounitytools.com/Applications/CxN/MessageArchiver/MessageArchiver.html

I followed all the step for configuration.

I can login and search for and select a mailbox or messages for archiving.

However, when I click the "Archive", I see the processing message, but then it reports an error.

Here is the error from the log file: "Failed establishing IMAP connection in the ConnectionMessageBackupFunctions constructor:Failed to attach to Connection server on port 7993 for IMAP login in AttachViaImap"

I've attached the full log file.

I've verified that the IMAP service is running. I've also followed all troubshooting steps found here: http://www.ciscounitytools.com/Applications/CxN/MessageArchiver/Help/MessageArchiver.htm

Can anyone point me in the right direction.

Thanks in advance.