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ISE cannot push the profile to the cisco network setup assistant?

200naveen
Level 1
Level 1

We have tried a few android devices with version 4.2+ but still got the error message ‘Unable to download profile.(Have you logged into the guest portal?)’ as shown at the bottom picture.

In fact, we are connecting the devices to an open SSID which performs MAC filtering, then redirect to CWA and login with AD credentials,

then redirect to Google play store and can successfully download the network setup assistant.

Could you please advise the possible reasons that would cause this error message and make ISE cannot push the profile to the cisco network setup assistant?

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