cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Who Me Too'd this topic

TURN Credential Error

AntonVoylenko
Level 1
Level 1

Hello All,

I get next error when i try reach jabber guest link:

TURN Credential Error

Please confirm the Call Control and Media settings are correct.

Message: Failed to acquire TURN credentials

Category: 12 (TURN_CREDS_ACQUIRE_FAILED)

Code: 0

In webcommon-tomcat.log i can see next messages:

2014-09-05 19:24:44,437 6593604 [http-nio-8080-exec-8] DEBUG com.cisco.jabberc.roapsipgw.ResourceHelper  - getShortTermTURNCreds vcsc=[exp-c1.phone.kv.aval] vcscPort=[443] vcscDomain=[phone.kv.aval] vcscUsername=[jguser] vcscEncrpytedPassword=[MJSUTdfaYjc1QyIwjl7Vrw==] turnCredDurationSecs=[1800] turnCredMaxUse=[8] externalVcsETurnServer=[exp-c2.phone.kv.aval] externalVcsETurnPort=[3478]

2014-09-05 19:24:44,437 6593604 [http-nio-8080-exec-8] DEBUG com.cisco.jabberc.roapsipgw.ResourceHelper  - getShortTermTURNCreds xml request=<Command><ShortTermCredentialAdd><Name>cee0e706-3782-4d92-be55-0697405554bb</Name><Password>cee0e720-3783-4d92-be55-0697405554bb</Password><Domain>phone.kv.aval</Domain><ValidDuration>1800</ValidDuration><MaxUse>8</MaxUse></ShortTermCredentialAdd></Command>

2014-09-05 19:24:44,437 6593604 [http-nio-8080-exec-8] DEBUG com.cisco.webcommon.util.HttpUtils  - makeXmlRequest entered.

2014-09-05 19:24:44,496 6593663 [http-nio-8080-exec-8] ERROR com.cisco.jabberc.roapsipgw.ResourceHelper  - getShortTermTURNCreds HTTP POST Request failed, IOException occured

javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated

      Full stacktrace here...

                                   

2014-09-05 19:24:44,499 6593666 [http-nio-8080-exec-8] INFO  com.cisco.jabberc.roapsipgw.ResourceHelper  - getShortTermTURNCreds Creds=

2014-09-05 19:24:44,499 6593666 [http-nio-8080-exec-8] ERROR com.cisco.jabberc.roapsipgw.rest.CallResource  - newCall TURN creds failed with RoapError [code=0, message=Failed to acquire TURN credentials, category=12]

 

Who faced with similar problem?

 

Who Me Too'd this topic