Hi,
I am trying to get UCCX to contact a SOAP web service so that I can make routing decisions based on the SOAP response. But as I have virtually no experience with SOAP/XML I am struggling a bit.
below is the SOAP command that I am trying to send to the web service to query if an ANI has called recently
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
<soap12:Body>
<FindInteraction xmlns="http://www.something.com/v4">
<data>
<Tenant>Test</Tenant>
<Options>
<Contact>000000000</Contact>
<DataValues />
</Options>
</data>
</FindInteraction>
</soap12:Body>
</soap12:Envelope>
the response should be something like the below, the "Code" value is what I will base my routing on.
<Response>
<Header>
<ClientID></ClientID>
<Id>038793f2-5b11-4ead-a05b-aa77ff76430f</Id>
<Status>
<Code>109021</Code>
<Description>The contact that you submitted does not exist.</Description>
<ErrorMessage></ErrorMessage>
<Result>ContactNotFound</Result>
</Status>
</Header>
<Data>
</Data>
</Response>
I have had a look at https://supportforums.cisco.com/docs/DOC-23899 but I am still struggling to understand SOAP.
is the above simple to do, or do I need to find a "programming friend"
any help appreciated.
Darren
