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Precision HD USB Camera not working!

juanduar
Cisco Employee
Cisco Employee

Hello Guys,

I update my precision HD USB camera on my Mac. However, after the update the led never came back to a solid green state. Now I always get an amber color.

I tried everything:

- Connecting the camera to a Windows Laptop.

- Trying to update the camera through a Windows Laptop.

http://www.cisco.com/en/US/docs/telepresence/endpoint/articles_doc/knowledge-base-articles-precisionhd-usb-camera.pdf

- Nothing seems to work to get it back.

 

Any advise?

 

Cheers,

 

Juan

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