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Cisco DxPlay add-on is not installed/Cisco Camera UI Control not installed

Kim Armstead
Level 1
Level 1

Recently, HD cameras have been added to a few camera installations that previously only had SD cameras.  After the HD cameras were installed, there were problems attempting to view video when logging directly in to an SD camera.  The video is still available via VSOM, but logging into the camera and trying to view the camera image displays an all black screen with a little red "x" in the upper left hand corner.  What happened?  There can't be a problem running HD and SD cameras in the same system/on the same platform.

Please help.

ka

 

***UPDATE 11/21/14

I am now having this problem all over my system.  Has anyone else had the same problem?  What did you do to load all your ActiveX controls for all cameras?

Thanks.

ka

 

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