We have purchased a new Phone with model: 7821. We have the CUCM version 8.6.2. As the phone model is not listed int the "Phone type" to Add the phones. I've verified and found the Device pack "cmterm-devicepack8.6.2.26149-1.cop.sgn" and Firmware load "
cmterm-78xx.10-2-1-12SR1-4.cop.sgn".
Could you please provide difference between them? Is it installing Firmware load suffice for adding the new phone mode: 7821?
