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CTI route point and CTI ports not registering - UCCX 10.5 and CUCM 10.5 - PARTIAL SERVICE

kasper123
Level 4
Level 4

I'm trying to integrate CUCM 10.5 and UCCX 10.5.

For some reason CTI route point and CTI ports are not registering on the CUCM and the status of the UCCX is "PARTIAL SERVICE".

On the UCCX Cisco Unified CCX Engine is in status "PARTIAL SERVICE" and the Unified CM Telephony Subsystem shows status "OUT OF SERVICE".

I tried with completely new installation of UCCX twice and got the same result twice.

 

But when I tried integrating UCCX 10 with the same CUCM 10.5 from above everything works fine and all the ports are registering right away.

In all the cases I have done the same configuration.

The versions of CUCM is 10.5.2.10000-5.

The version of UCCX is 10.5.1.10000-24.

The version of UCCX 10 with which it works fine is 10.0.1.11001-37.

 

Does anyone have an idea what might be the problem?

 

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