Hello:
I am running CUCM 10.5.2.10000-5. We are trying to have our operations team change their practice to start deploying phones using the 'Quick User/Phone Add' feature (from CUCM Administration, go to User Management --> User/Phone Add --> Quick User/Phone Add). One of our standard practices is to have a 'Line Label' on every line appearance on phones. We are trying to build some automation into this using the #Tags# feature that Cisco has built into the system.
I'm running into a known defect (bug) with CUCM and trying to see if others are hitting the same bug. Here is the defect information (CSCup62153):
https://tools.cisco.com/bugsearch/bug/CSCup62153/?referring_site=bugquickviewredir
I am seeing identical behavior to what is listed in the defect:
Symptom:
The Universal Device Template page enforces a 30 character limit on the Phone Buttons Configuration > Line > Line Label field, even when using tags such as #PrimaryExtension#, #LastName# or #FirstName#. When the character limit is exceeded, the error displayed in the web page reads "All characters allowed except quotes (")".
Conditions:
Administrator is updating the Line Label field in the CUCM Administration > User Management > User/Phone Add > Universal Device Template, and is using tags.
The defect lists no workarounds at this time. For our purposes, this defect renders the 'Quick User/Phone Add' feature virtually useless, because we have to manually populate the 'Line Label' text on every phone.
Ultimately, I am trying to get my Universal Device Template 'Line Label' field to look like this: #FirstName# #LastName# #PrimaryExtension#
If you're having this problem, can you please open a TAC case with Cisco to push them to incorporate a fix in a future version of CUCM? When Cisco assigns a defect a severity of 'Minor' (like this one), the bugs often never get fixed because Cisco doesn't think it's impacting enough customers. I have a TAC case open already, but unless more people open cases for this defect, I am worried that it won't get fixed.
Any & all help is appreciated!
Thank you!
Dave Finstein
