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CUCM 10.5 Universal Device Template page limits Line Label length for #tags#

David Finstein


I am running CUCM  We are trying to have our operations team change their practice to start deploying phones using the 'Quick User/Phone Add' feature (from CUCM Administration, go to User Management --> User/Phone Add --> Quick User/Phone Add).  One of our standard practices is to have a 'Line Label' on every line appearance on phones.  We are trying to build some automation into this using the #Tags# feature that Cisco has built into the system.

I'm running into a known defect (bug) with CUCM and trying to see if others are hitting the same bug.  Here is the defect information (CSCup62153):

I am seeing identical behavior to what is listed in the defect:

The Universal Device Template page enforces a 30 character limit on the Phone Buttons Configuration > Line > Line Label field, even when using tags such as #PrimaryExtension#, #LastName# or #FirstName#. When the character limit is exceeded, the error displayed in the web page reads "All characters allowed except quotes (")".

Administrator is updating the Line Label field in the CUCM Administration > User Management > User/Phone Add > Universal Device Template, and is using tags.

The defect lists no workarounds at this time.  For our purposes, this defect renders the 'Quick User/Phone Add' feature virtually useless, because we have to manually populate the 'Line Label' text on every phone.

Ultimately, I am trying to get my Universal Device Template 'Line Label' field to look like this: #FirstName# #LastName# #PrimaryExtension#

If you're having this problem, can you please open a TAC case with Cisco to push them to incorporate a fix in a future version of CUCM?  When Cisco assigns a defect a severity of 'Minor' (like this one), the bugs often never get fixed because Cisco doesn't think it's impacting enough customers.  I have a TAC case open already, but unless more people open cases for this defect, I am worried that it won't get fixed.

Any & all help is appreciated!

Thank you!

Dave Finstein

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