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Export Data for Prime Infrastructure frozen

Nathan Jones
Level 1
Level 1

Hello, 

 

I am attempting to export the database from Prime LMS 4.2.3 so that I can import it into Prime Infrastructure. It appears as though the Export Data utility has frozen or gotten stuck. It's been about 20 hours and still shows Device Data & ExportOnly Data as 'progress'

 

I have tried several things already with no success or change.

1) Restarted the Daemon

2) Restarted the entire host machine (windows)

3) Have tried stopping the CmfDbEngine & RMEDbEngine processes.

 

I am guessing there is some file in LMS that has become corrupted or needs cleared out. 

 

Any thoughts?

 

Thank you!

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