05-14-2015 09:10 AM - edited 03-19-2019 09:35 AM
Is there a way to sanely support multiple TCT devices or multiple BOT devices for a single user and have mobility identities? For example, imagine user who has two BOT devices with mobility identities for two different phones. Since the CM cannot make a hard association between a given BOT device and a phone, it becomes easy for the phones to connect to the wrong BOT device, and thus the wrong mobility identity.
This might not seem like a huge problem, because both of the phones will still receive calls over Jabber. But imagine that phone A is logged off, and phone B registers with BOT A. Now phone A will not receive any calls at all, and phone B will receive a phone call and a Jabber call at the same time, which in some reports prevents users from being able to answer either call.
Has anyone else ran into this problem?