Hey All,
Wrap up codes in Finesse are working as expected for general calls etc. However, if an agent transfers the call to another agent or to a general phone, and they haven't yet selected the wrap up code, the wrap up window disappears, hence I cant cant select a wrap up code for the call. Strangely though the agent is put into WrapUp Mode (Work Mode)..
Is there any explanation to this.. Im sure this is not how Finesse is programmed to operate?
Any assistance would be appreciated.
Cheers
Ben
