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Cisco WS-X6704-10GE problem

Evgeniy Romanov
Level 1
Level 1

After installing the card WS-X6704-10GE in the switch WS-C6509 , it periodically restarts after a few minutes with error log

c6509#

Sep 17 08:03:40.869 MSK: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 7 to recover from error: Linecard received system exception.

        2409000001

c6509#

Sep 17 08:03:40.869 MSK: %OIR-SP-3-PWRCYCLE: Card in module 7, is being power-cycled Off (Module Reset due to exception or user reques

c6509#

Sep 17 08:03:40.869 MSK: %C6KPWR-SP-4-DISABLED: power to module in slot 7 set Off (Module Reset due to exception or user request)

c6509#

 

00:00:03: CFC7:  sub_fw_lcp_init: board init failed for card index = 0x94

00:00:04: %SYS-CFC7-5-RESTART: System restarted --

 --More--

Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 12.2(33)SXH8, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2010 by Cisco Systems, Inc.

Compiled Tue 28-Sep-10 23:50 by prod_rel_team

 --More--

Sep 17 06:35:01.145: CFC7: Currently running ROMMON from S (Gold) region

 --More--

Sep 17 09:35:08.306 MSK: %DIAG-SP-6-RUN_MINIMUM: Module 7: Running Minimal Diagnostics...

c6509#

Sep 17 09:35:30.800 MSK: %OIR-SP-3-PWRCYCLE: Card in module 7, is being power-cycled off (Diagnostic Failure)

c6509#

Sep 17 09:35:30.812 MSK: %C6KPWR-SP-4-DISABLED: power to module in slot 7 set off (Diagnostic Failure)

c6509#

 

cisco WS-C6509 (R7000) processor (revision 3.0) with 983008K/65536K bytes of memory.

Processor board ID TSC07020064

SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache

Last reset from s/w reset

56 Virtual Ethernet interfaces

4 FastEthernet interfaces

129 Gigabit Ethernet interfaces

4 Ten Gigabit Ethernet interfaces

1917K bytes of non-volatile configuration memory.

8192K bytes of packet buffer memory.

65536K bytes of Flash internal SIMM (Sector size 512K).

Configuration register is 0x2102

00:00:02: DaughterBoard (Centralized Forwarding Card)

Firmware compiled 13-Aug-10 11:12 by integ Build [100]

 

c6509#show diagnostic result module 7

Current bootup diagnostic level: complete

Module 7: CEF720 4 port 10-Gigabit Ethernet  SerialNo : SAL1006CP35

 

  Overall Diagnostic Result for Module 7 : PASS

  Diagnostic level at card bootup: complete

 

  Test results: (. = Pass, F = Fail, U = Untested)

 

    1) TestFabricCh0Health -------------> U

    2) TestFabricCh1Health -------------> U

    3) TestTransceiverIntegrity:

      Port  1  2  3  4

      ----------------

            .  U  U  U

    4) TestLoopback:

      Port  1  2  3  4

      ----------------

            .  .  .  .

    5) TestSynchedFabChannel -----------> U

    6) TestL3VlanMet -------------------> .

    7) TestIngressSpan -----------------> .

    8) TestEgressSpan ------------------> .

    9) TestAsicMemory ------------------> U

   10) TestEobcStressPing --------------> U

   11) TestFirmwareDiagStatus ----------> .

   12) TestAsicSync --------------------> U

   13) TestUnusedPortLoopback:

 

      Port  1  2  3  4

      ----------------

            U  U  U  U

 

   14) TestOBFL ------------------------> .

   15) TestErrorCounterMonitor ---------> U

   16) TestPortTxMonitoring:

 

      Port  1  2  3  4

      ----------------

            U  U  U  U

 

Mod Ports Card Type                              Model              Serial No.

--- ----- -------------------------------------- ------------------ -----------

  1   24  CEF720 24 port 1000mb SFP              WS-X6724-SFP       SAL1115L861

  3   48  48-port 10/100/1000 RJ45 EtherModule   WS-X6148A-GE-TX    SAD112003FP

  4    6  Firewall Module                        WS-SVC-FWM-1       SAD08150D84

  5    2  Supervisor Engine 720 (Active)         WS-SUP720-3BXL     SAD1131005T

  7    4  CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL1006CP35

  8    5  Communication Media Module             WS-SVC-CMM         SAD101907TK

 

Mod MAC addresses                       Hw    Fw           Sw           Status

--- ---------------------------------- ------ ------------ ------------ -------

  1  001b.0caf.5128 to 001b.0caf.513f   2.5   12.2(14r)S5  12.2(33)SXH8 Ok

  3  001b.d41a.8360 to 001b.d41a.838f   1.5   8.4(1)       8.7(0.22)BUB Ok

  4  0003.fead.962e to 0003.fead.9635   3.0   7.2(1)       4.1(14)      Ok

  5  0017.9444.c3ec to 0017.9444.c3ef   5.4   8.5(2)       12.2(33)SXH8 Ok

  7  0016.c842.40ec to 0016.c842.40ef   2.3   12.2(14r)S5  12.2(33)SXH8 Ok

  8  0017.0ee2.13cc to 0017.0ee2.13d5   2.8   12.4(25c),   12.4(25c),   Ok

 

Mod  Sub-Module                  Model              Serial       Hw     Status

---- --------------------------- ------------------ ----------- ------- -------

  1  Centralized Forwarding Card WS-F6700-CFC       SAL1108HJ42  3.1    Ok

  5  Policy Feature Card 3       WS-F6K-PFC3BXL     SAD08280F5T  1.3    Ok

  5  MSFC3 Daughterboard         WS-SUP720          SAD08270CS7  2.1    Ok

  7  Centralized Forwarding Card WS-F6700-CFC       SAL1008E2CK  2.1    Ok

 8/1 6-Port E1 Interface         WS-SVC-CMM-6E1     SAD092604EG  2.2    Ok

 8/2 128-Channel DSP Farm        WS-SVC-CMM-ACT     SAD093101AE  1.0    Ok

 8/3 24-Port FXS Interface       WS-SVC-CMM-24FXS   SAD103906YB  1.2    Ok

 

Mod  Online Diag Status

---- -------------------

  1  Pass

  3  Pass

  4  Pass

  5  Pass

  7  Pass

  8  Pass

 

The same situation on switch 6504-E.

cisco WS-C6504-E (R7000) processor (revision 2.0) with 983008K/65536K bytes of memory.

Processor board ID FOX1437GH1E

SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache

 

00:00:02: DaughterBoard (Centralized Forwarding Card)

Firmware compiled 13-Aug-10 11:12 by integ Build [100]

00:00:04: CFC4:  sub_fw_lcp_init: board init failed for card index = 0x94

00:00:05: %SYS-CFC4-5-RESTART: System restarted --

Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 12.2(33)SXH8, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2010 by Cisco Systems, Inc.

Compiled Tue 28-Sep-10 23:50 by prod_rel_team

Sep 16 12:53:14.215: CFC4: Currently running ROMMON from S (Gold) region

Sep 16 15:53:20.893 MSK: %DIAG-SP-6-RUN_MINIMUM: Module 4: Running Minimal Diagnostics...

Sep 16 15:53:29.526 MSK: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Linecard received system exception.                                   

   Errcode = 2709000001

Sep 16 15:53:29.526 MSK: %OIR-SP-3-PWRCYCLE: Card in module 4, is being power-cycled Off (Module Reset due to exception or user request                                      )

Sep 16 15:53:29.542 MSK: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set Off (Module Reset due to exception or user request)

00:00:02: DaughterBoard (Centralized Forwarding Card)

Firmware compiled 13-Aug-10 11:12 by integ Build [100]

00:00:03: CFC4:  sub_fw_lcp_init: board init failed for card index = 0x94

00:00:04: %SYS-CFC4-5-RESTART: System restarted --

Cisco IOS Software, c6lc2 Software (c6lc2-SP-M), Version 12.2(33)SXH8, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2010 by Cisco Systems, Inc.

Compiled Tue 28-Sep-10 23:50 by prod_rel_team

Sep 16 12:54:26.927: CFC4: Currently running ROMMON from S (Gold) region

Sep 16 15:54:33.251 MSK: %DIAG-SP-6-RUN_MINIMUM: Module 4: Running Minimal Diagnostics...

Sep 16 15:54:47.903 MSK: %PM_SCP-SP-1-LCP_FW_ERR: System resetting module 4 to recover from error: Linecard received system exception.                                    

  Errcode = 2709000001

Sep 16 15:54:47.903 MSK: %OIR-SP-3-PWRCYCLE: Card in module 4, is being power-cycled Off (Module Reset due to exception or user request                                      )

Sep 16 15:54:47.915 MSK: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set Off (Module Reset due to exception or user request)

Sep 16 15:55:07.315 MSK: %SEC-6-IPACCESSLOGS: list 15 denied 61.244.49.137 19 packets

 

Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXH8, RELEASE SOFTWARE (fc1) is same on both swithes.

 

show power

system power redundancy mode = redundant

system power total =     2331.00 Watts (55.50 Amps @ 42V)

system power used =      1606.08 Watts (38.24 Amps @ 42V)

system power available =  724.92 Watts (17.26 Amps @ 42V)

                        Power-Capacity PS-Fan Output Oper

PS   Type               Watts   A @42V Status Status State

---- ------------------ ------- ------ ------ ------ -----

1    WS-CAC-2500W       2331.00 55.50  OK     OK     on

2    WS-CAC-2500W       2331.00 55.50  OK     OK     on

                        Pwr-Requested  Pwr-Allocated  Admin Oper

Slot Card-Type          Watts   A @42V Watts   A @42V State State

---- ------------------ ------- ------ ------- ------ ----- -----

1    WS-X6724-SFP        125.16  2.98   125.16  2.98  on    on

3    WS-X6148A-GE-TX     105.00  2.50   105.00  2.50  on    on

4    WS-SVC-FWM-1        171.78  4.09   171.78  4.09  on    on

5    WS-SUP720-3BXL      328.44  7.82   328.44  7.82  on    on

6    (Redundant Sup)       -     -      328.44  7.82  -     -

7    WS-X6704-10GE       295.26  7.03   295.26  7.03  on    on

8    WS-SVC-CMM          252.00  6.00   252.00  6.00  on    on

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