Who Me Too'd this topic

• SubSearch (1)
• • Type: Search Rules
• • SearchRule (1)
  • • Name: test to XXX
  • • Zone (1)
    • • Name: Zone to Internet
    • • Type: DNS
    • • Protocol: H323
    • • Found: False
    • • Reason: Request denied
    • • StartTime: 2015-08-19 10:37:52
    • • Duration: 0.04
    • • Gatekeeper (1)
      • • Alias (1)
        • • Type: H323Id
        • • Origin: Unknown
        • • Value: 1010@XX.XX.XX.XX

Hi Guys,

I am having an issue with the above, When i try an call a H323 system Polycom from this one Expressway-E from multiple systems i get a Request Denied. If i route this rule to another VCS and then to the final destination it works correctly and is found as true.

Company VCS ----> Direct to Polycom RMX/CMA = Failing with above error

Company VCS ----> Another Company VCS -----> Polycom RMX/CMA = Works 

What makes this error more strange as it only effects when it coming to and from 2 different companies they are trying to do B2B calls with. both are geographically located very close to each other and their external VCS/VBP/RMX IP's start in the same octect.

I am failing to find any documentation on the meaning of Request Denied in a search history. and the cause of this I have done Diag Logs and Wireshark captures and the H323 messages dont let on more on it neither does the Debug H323 Log from the Expressway.

Many Thanks

Rich