In Unity Connection 10.x a call to a voice mail boxes alternate extension via an auto attendant is being redirected to the mailboxes primary DN and is not being routed to the user dialed alternate extension DN.
Configuration:
Phone with two extensions:
DN1: 1000
DN2: 2000
DN1/DN2 are configured to call forward no ans to voice mail. (This part is working).
In Unity Connection on mailbox DN 1000 the alternate extension has been configured as DN 2000.
Scenario:
Caller hits the auto attendant configured in Unity Connection and dials DN 2000 (alternate extension). Unity Connection sends the call to DN 1000 (primary extension).
Desired Outcome:
Caller hits the auto attendant configured in Unity Connection and dials DN 2000 (alternate number). Unity Connection sends the call to DN 2000. If not answered it forwards to voice mail and ends up in voice mailbox of DN 1000.
Is the desired outcome possible? We do not want the call to be redirected to the primary DN of 1000. Unity Connection appears to be recognizing the alternate extension and replacing the called number with the primary DN 1000 instead of the actual called DN of 2000.
I have been unable to find any documentation that confirms Unity Connection should be doing this and if there is a way to override this behavior.
