Hi all,
I´m supporting voice for a customer and I have the following issue.
When I try to send a fax or make a call to fax number (RightFax numbers) starting with 303 - 209 - XXXX or 303 - 305 - XXXX, the fax document is not going through and fails. I captured the following in the voice gateway when I tried to send a fax from a fax number in Spain to one of the RightFax numbers:
DENvoIP.5#
3236282: .Oct 30 06:09:36.109 MDT: ISDN Se0/2/1:23 Q931: TX -> SETUP pd = 8 callref = 0x7774
Sending Complete
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98397
Exclusive, Channel 23
Facility i = 0x9FAA06800100820100A1080201000201008400
Progress Ind i = 0x8283 - Origination address is non-ISDN
Calling Party Number i = 0x1183, '3491XXXXXXX'
Plan:ISDN, Type:International
Called Party Number i = 0x80, 'YYYY'
Plan:Unknown, Type:Unknown
3236283: .Oct 30 06:09:36.169 MDT: ISDN Se0/2/1:23 Q931: RX <- CALL_PROC pd = 8 callref = 0xF774
Channel ID i = 0xA98397
Exclusive, Channel 23
3236284: .Oct 30 06:09:36.173 MDT: ISDN Se0/2/1:23 Q931: RX <- DISCONNECT pd = 8 callref = 0xF774
Cause i = 0x808180 - Unallocated/unassigned number
Where YYYY are the last 4 digits for a fax starting with 303 - 209. I know that cause i = 0x808180 is because the service provider is not able to find out the number you are trying to reach. But GW is only sending the last 4 digits number for the fax number instead of the whole number. GW should be sent 303209YYYY. Do you know what the issue is ? I´m guessing something in the translation patterns on CUCM or something in voice ports configuration in gateway. I attached you GW config and GW technical details. Please Help !!!
Thanks
Nacho
