Hi Guys,
We are encountering an issue with BLF Speed Dial pickup and the error that we are receiving is "Temporary Failure" when the two IP Phone belongs to different Pickup group and "Key is not active" if phone A has a pickup group while phone B doesn't have a pickup group(None).
Call Setup 1:
Phone A has a DN of 601 and belongs to Pickup group - Secretary
Phone B has a DN of 603 and no pickup group
-When Phone B(DN 603) received a call, BLF SD in Phone A(DN 601) will received this alert and once we click the BLF SD line button to pickup the call of Phone B(DN 603), we will just received a prompt/notification on Phone A "Key is not active".
Call Setup 2:
Phone A has a DN of 601 and belongs to Pickup group - Secretary
Phone B has a DN of 603 and belongs to Pickup group - Manager
-When Phone B(DN 603) received a call, BLF SD in Phone A(DN 601) will received this alert and once we click the BLF SD line button to pickup the call of Phone B(DN 603), it will become busy tone and we will just received a prompt/notification on Phone A "Temporary Failure".
Call Setup 3:
When Phone A and Phone B belongs to same pickup group.
Phone A has a DN of 601 and belongs to Pickup group - Secretary
Phone B has a DN of 603 and belongs to Pickup group - Secretary
-We are able to pickup the call using BLF Speed Dial.
Subscribe CSS is properly configured.
Does BLF Speed Dial pickup feature requirement is to have phones are on the same pickup group so that it will work? Appreciate your inputs.
Thank you,
