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Prime Collaboration Provisioning Error code - could not delete users

J_Vansen_S
Level 3
Level 3

Hi All,

I am getting very frustrated with the PCP, i have a bunch of users created using template, non-ldap.

PCP version 11

I could like to delete a couple of users, in order to do that, ill need to cancel each of their services MANUALLY 1 by 1 before deleting them.

But unfortunately for a number of users, i could not cancel their services, i get UNRECOVERABLE error and also error as below

The application encountered an unknown error. Check logs for more details, or return to the  Dashboard
    
           Error Code:         SHARED-2166
           Message:         Exception caught creating new Wizard Instance: DFC Exception CORE-0001 [CRITICAL]: Unexpected exception caught in XMLEntity while running backend operation CREATE: Exception caught executing java://Startup Nested exception: DFC Exception IM-0021 [ERROR]: No object with ID 15482 exists

Is there even a way to delete users in bulk? apart from resubmitting the excel template.

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