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The AnyConnect package on the secure gateway could not be located. You may be experiencing network connectivity issues. Please try connecting again.

lisa.downing1
Level 1
Level 1

I have a Mac Book Pro with the newest version of OS X El Capitan 10.11.13, I have installed Cisco AnyConnect (version 3.1.03103)

I am able to put in my username and Password, get the banner page about how it is monitored click accept, but it will not connect, instead I get the following error:

The AnyConnect package on the secure gateway could not be located. You may be experiencing network connectivity issues. Please try connecting again.

The firewall is turned off, FileVault is turned off, and I have researched all over the net for help, but most of the articles I have found people have a firewall turned on, or are running a lower version the Mac operating system (like Maverick). I am also a brand new Mac user so I am on a bit of learning curve as well, so any step by step with screen shots would help.

Can anybody help me?

Thank you for time and patience

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