Dear all,
i have problem, i have deployed CM and IM v10.5 i followed the doc guide and the summary my config like this :
CM : hostname use IP, add CSF device and user, associate user and device, check dns can resolve, uc service has created, service profile us created and use UDS, all service has activated, etc
IM : presence topology looks OK all services activated, gateway is ip address of CM, TFTP server has configured to ip of CM, CCMCIP profile has created and use ip of CM and use any certificate, also users has been added to all presence setting.
but jabber cannot connected to the CSFdevice. and FYI i didn't use jabber config generator. am i have to use xml file
here is copy of connection status
Softphone - Unhealthy
Status: Not connected
Protocol: SIP
Reason:Connection error. Ensure the server information in the Phone Services tab on the Options window is correct. Contact your system administrator for assistance.
Address: 172.18.1.107 (CCMCIP)
Deskphone - None
Status: Not connected
Protocol: CTI
Address: 172.18.1.107 (CTI)
Presence - Healthy
Status: Connected
Address: 172.18.1.108
Protocol: XMPP
Port: 5222
Outlook address book - Healthy
Status: Last connection successful.
Protocol: MAPI
Address: Outlook
Directory - Unhealthy
Status: Last connection not successful.
Reason:Connection error.
Protocol: LDAP
ErrorCannot contact the server
