Hi All,
Our access layer consist mostly of Cisco 3560-48PS switches. Since a couple of week switches randomly start rebooting. When i look in de logging of these switches i see this output:000273: Dec 3 08:29:39: %PLATFORM-1-CRASHED: System previously crashed with the following message:
000274: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Cisco IOS Software, C3560 Software (C3560-IPBASEK9-M), Version 12.2(53)SE1, RELEASE SOFTWARE (fc2)
000275: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Technical Support: http://www.cisco.com/techsupport
000276: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Copyright (c) 1986-2010 by Cisco Systems, Inc.
000277: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Compiled Fri 12-Mar-10 16:54 by prod_rel_team
000278: Dec 3 08:29:39: %PLATFORM-1-CRASHED:
000279: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!
000280: Dec 3 08:29:39: %PLATFORM-1-CRASHED:
000281: Dec 3 08:29:39: %PLATFORM-1-CRASHED: SRR0 = 0x027592E8 SRR1 = 0x00029230 SRR2 = 0x011C0628 SRR3 = 0x00029230
000282: Dec 3 08:29:39: %PLATFORM-1-CRASHED: ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x84000000 DBSR = 0x01000000
000283: Dec 3 08:29:39: %PLATFORM-1-CRASHED:
000284: Dec 3 08:29:39: %PLATFORM-1-CRASHED: CPU Register Context:
000285: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Vector = 0x00002000 PC = 0x011C0628 MSR = 0x00029230 CR = 0x35000095
000286: Dec 3 08:29:39: %PLATFORM-1-CRASHED: LR = 0x011C015C CTR = 0x011C0554 XER = 0xA0000060
000287: Dec 3 08:29:39: %PLATFORM-1-CRASHED: R0 = 0x00000001 R1 = 0x04E2CB38 R2 = 0x00000000 R3 = 0x04E2CB80
000288: Dec 3 08:29:39: %PLATFORM-1-CRASHED: R4 = 0xFFFFFFFF R5 = 0x00000025 R6 = 0x04E2CC08 R7 = 0x00000000
000289: Dec 3 08:29:39: %PLATFORM-1-CRASHED: R8 = 0x00000000 R9 = 0x00000000 R10 = 0x06B6843E R11 = 0x00000000
000290: Dec 3 08:29:39: %PLATFORM-1-CRASHED: R12 = 0x0000001C R13 = 0x00110000 R14 = 0x01401434 R15 = 0x00000000
000291: Dec 3 08:29:39: %PLATFORM-1-CRASHED: R16 = 0x00000020 R17 = 0x00000000 R18 = 0x00000000 R19 = 0xFFFFFFFF
000292: Dec 3 08:29:39: %PLATFORM-1-CRASHED: R20 = 0x00000003 R21 = 0x0000027A R22 = 0x00000000 R23 = 0xFFFFFFFF
000293: Dec 3 08:29:39: %PLATFORM-1-CRASHED: R24 = 0x00000000 R25 = 0x0000000D R26 = 0x04E2CC08 R27 = 0x00000000
000294: Dec 3 08:29:39: %PLATFORM-1-CRASHED: R28 = 0xFFFFFFFF R29 = 0x00000000 R30 = 0x0000026D R31 = 0x02CD7744
000295: Dec 3 08:29:39: %PLATFORM-1-CRASHED:
000296: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Stack trace:
000297: Dec 3 08:29:39: %PLATFORM-1-CRASHED: PC = 0x011C0628, SP = 0x04E2CB38
000298: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Frame 00: SP = 0x04E2CBE0 PC = 0x011C015C
000299: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Frame 01: SP = 0x04E2CBF8 PC = 0x011CC114
000300: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Frame 02: SP = 0x04E2CC50 PC = 0x01EFF0BC
000301: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Frame 03: SP = 0x04E2CCA8 PC = 0x01F00068
000302: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Frame 04: SP = 0x04E2CD10 PC = 0x01F01854
000303: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Frame 05: SP = 0x04E2CDA8 PC = 0x01F025D8
000304: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Frame 06: SP = 0x04E2CE30 PC = 0x01F02CFC
000305: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Frame 07: SP = 0x04E2CE50 PC = 0x01407844
000306: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Frame 08: SP = 0x04E2CE70 PC = 0x0140798C
000307: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Frame 09: SP = 0x04E2CE98 PC = 0x0140BF20
000308: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Frame 10: SP = 0x04E2CED8 PC = 0x01411990
000309: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Frame 11: SP = 0x04E2CEF8 PC = 0x014014A8
000310: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Frame 12: SP = 0x04E2CF00 PC = 0x01B6742C
000311: Dec 3 08:29:39: %PLATFORM-1-CRASHED: Frame 13: SP = 0x00000000 PC = 0x01B5DEB8
000312: Dec 3 08:29:39: %PLATFORM-1-CRASHED:
I have no clue what this means and why it happens. Is this a hardware failure, software bug or config failure?? I can't open a TAC case because these switches are EOS, but we still have to use these switches. Why causes this and is there a way to solve this issue?
