Hi guys,
The scenario is the following. 2 Jabber clients (Windows) on soft phone mode running version 11.5(2) (Full version 11.5.2.31411). CUCM version is 10.5.2.10000-5. They both call a Video Meeting Room (VMR), then client A shares the screen and client B sees a fuzzy, out-of-focus screen shared.
DDTS CSCux84075 seems to be fixed on current used version, because when no calls to VMR is made, the screen shared using same Jabber clients works with no issues; but this could be the non BFCP screen share method.
Also, it is important to note the following tests results:
| Presenter Resolution |
Presenter Jabber Version |
VMR Resolution |
Receiving Resolution |
Receiving Jabber Version |
Skewed? |
Fuzzy? |
| 1680x1050 |
11.5.2 |
(615260) 720p |
1366x768 |
11.5.2 |
no |
yes |
| 1366x768 |
11.5.2 |
(615260) 720p |
1680x1050 |
11.5.2 |
no |
no |
| 1366x768 |
11.5.2 |
(615260) 720p |
1366x768 |
11.5.2 |
no |
no |
It looks like we needed to setup the resolution on the presenter smaller than the receiver; however some other tests with Jabber version 11.1(0) as presenter did not confirm the same, we could get successful screen shares (not fuzzy or skewed) when resolution was higher on the presenter; see below:
| Presenter Resolution |
Presenter Jabber Version |
VMR Resolution |
Receiving Resolution |
Receiving Jabber Version |
Skewed? |
Fuzzy? |
| 1920x1080 |
11.1.0 |
(615275) 360p |
1680x1050 |
11.5.2 |
no |
no
|
It has been hard to find exactly what is going on, I am currently checking PRT logs to determine what is happening. At the beginning I though about a potential new defect (or variation of CSCux84075) but it may be the case that the scenario tested is not fully supported; if anyone out here has seen similar problem, the advise would be appreciated.
Thanks a lot.
Sam.
