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C3850 HA sync fails

sftechsupport
Level 1
Level 1

I have a pair of Cisco C3850-48T switches  which i have stacked together.

Switch Ports Model SW Version SW Image Mode
------ ----- ----- ---------- ---------- ----
* 1 56 WS-C3850-48T 03.06.04.E cat3k_caa-universalk9 INSTALL
2 56 WS-C3850-48T 03.06.04.E cat3k_caa-universalk9 INSTALL

Switch #2 (the Standby switch) appears to boot normally, and joins the stack as a "member".

Switch/Stack Mac Address : 006c.bc57.9a00 - Local Mac Address
Mac persistency wait time: Indefinite
H/W Current
Switch# Role Mac Address Priority Version State
------------------------------------------------------------
*1 Active 006c.bc57.9a00 15 V06 Ready
2 Member 042a.e2a7.9500 10 V06 Ready

After a few minutes, it is elected as the "Standby" and goes into "HA sync in progress" mode.

Switch/Stack Mac Address : 006c.bc57.9a00 - Local Mac Address
Mac persistency wait time: Indefinite
H/W Current
Switch# Role Mac Address Priority Version State
------------------------------------------------------------
*1 Active 006c.bc57.9a00 15 V06 Ready
2 Standby 042a.e2a7.9500 10 V06 HA sync in progress

However, the sync never completes, and after 30 minutes, the switch is removed from the stack, and reboots.

#show switch stack-ports
Switch# Port1 Port2
----------------------------
1 OK OK
2 OK OK

As you see the stacking cables are connected OK.

Sw#/Port# Port Status Neighbor Cable Length Link OK Link Active Sync OK #Changes to LinkOK In Loopback
-------------------------------------------------------------------------------------------------------------------
1/1 OK 2 50cm Yes Yes Yes 59 No
1/2 OK 2 50cm Yes Yes Yes 179 No
2/1 OK 1 50cm Yes Yes Yes 6 No
2/2 OK 1 50cm Yes Yes Yes 1 No

I am puzzled as to how to proceed to fix this HA sync failure   :( 

(The switches are at a remote location, so i do not have console access to them)

Has anyone seen this behaviour before ?

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