Hi,
We are testing the Cisco Native queuing, we are able to configure the line group, hunt list and Hunt Pilot based on the Cisco instruction.
Everything is working fine when testing it internally but we are experiencing issues when calls are coming from external.
The call still goes to the hunt pilot DN, then the caller will hear the initial announcement (call will be transferred to available agent). the caller will hear ringing at the same time the agent phone will ring.
When the agent pick up the call, he can hear the external caller but the caller will still hear the ringing and does not stop. External caller can speak and be heard on the agent phone but not the other way around (also the ringing does not stop :()
Wondering if someone in here have experienced this issue? Hopefully I was able to explain it clearly hahaha
We have CUCM 10.5
Thanks in advance.
