jabber for windows cannot login fails to connect to ucm,
checked everything is fine dns resolution works fine for _cisco-uds and can resolve cucm names to ip but for some reason auto discovery is not working for a single users
in the logs i am getting below
Retrieving user's UCM information. The operation is ONLY_USE_CACHE
[pl\ucm-config\UcmConfigQueryImpl.cpp(71)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::UcmConfigQueryImpl] - using SRV Records
[l\ucm-config\UcmConfigQueryImpl.cpp(123)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::fetchXmlFileSet] - Retrieving user's UCM information. The operation is ONLY_USE_CACHE
[l\ucm-config\UcmConfigQueryImpl.cpp(375)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::readFromCache] - Checking for cache information.
[pters\config\ConfigStoreManager.cpp(146)] [ConfigService-ConfigStoreManager] [CSFUnified::ConfigStoreManager::getValue] - key : [Jabber_SDK_Mode] skipLocal : [0] value: [] success: [false] configStoreName: []
[vices\impl\ucm-config\CacheData.cpp(326)] [csf.config] [csf::ucm90::CacheData::readCacheInformation] - Reading cache information.
[vices\impl\ucm-config\CacheData.cpp(328)] [csf.config] [csf::ucm90::CacheData::readCacheInformation] - Acquired lock, continuing with read.
[nfigretriever\Ucm90HomeUdsCache.cpp(154)] [service-discovery] [CSFUnified::Ucm90HomeUdsCache::getCachedUdsInformation] - Unable to get the version of the UCM from the cache.
[vices\impl\ucm-config\CacheData.cpp(337)] [csf.config] [csf::ucm90::CacheData::readCacheInformation] - Cannot create an empty UCM user configuration object, reading of the cache abandoned.
[l\ucm-config\UcmConfigQueryImpl.cpp(386)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::readFromCache] - Cache information unavailable.
[rvices\impl\ucm-config\CacheData.cpp(57)] [csf.config] [csf::ucm90::CacheData::isUdsCacheAvailable] - The UCM object is invalid.
[l\ucm-config\UcmConfigQueryImpl.cpp(214)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::fetchXmlFileSet] - No information available after doing a fetch.
[l\ucm-config\UcmConfigQueryImpl.cpp(222)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::fetchXmlFileSet] - Returning: FAILED_CONFIGURATION_ERROR
[l\ucm-config\UcmConfigQueryImpl.cpp(224)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::fetchXmlFileSet] - Time taken to complete the ucm-config library fetchXmlFileSet(): 0 seconds.
[\Ucm90ConfigProviderWrapperImpl.cpp(131)] [service-discovery] [CSFUnified::Ucm90ConfigProviderWrapperImpl::fetchUcmConfigs] - Ucm90 Library failed with code FAILED_CONFIGURATION_ERROR
[l\ucm-config\UcmConfigQueryImpl.cpp(551)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::getCucmVersion] - _ucmUserConfiguration is NULL.
[impl\ucm-config\uds\UdsUtilities.cpp(95)] [csf.config] [csf::ucm90::UdsUtilities::getMajorVersionAsInt] - Major version could not be parsed. Returning 0
[l\ucm-config\UcmConfigQueryImpl.cpp(527)] [csf.config] [csf::ucm90::UcmConfigQueryImpl::getUdsHosts] - _ucmUserConfiguration is NULL.
[r\Ucm90ConfigProviderWrapperImpl.cpp(96)] [service-discovery] [CSFUnified::Ucm90ConfigProviderWrapperImpl::authenticate] - Unable to get the UDS hosts from the UDS query: FAILED
[igretriever\Ucm90ConfigRetriever.cpp(65)] [service-discovery] [CSFUnified::Ucm90ConfigRetriever::retrieveConfigImpl] - resultCode FAILED_CONFIGURATION_ERROR
[igretriever\Ucm90ConfigRetriever.cpp(82)] [service-discovery] [CSFUnified::Ucm90ConfigRetriever::manageAuthenticateResultCode] - Ucm90 credentials will not be updated. They have not been used
[m90configflows\UcmRetrievalFlow.cpp(169)] [service-discovery] [CSFUnified::Ucm90ConfigRetrievalFlow::mapUcm90ResultCodeToServiceDiscoveryResult] - CUCM Result : Failed - CUCM connection error.
[\InternalNetworkUcmRetrievalFlow.cpp(44)] [service-discovery] [CSFUnified::InternalNetworkUcm90ConfigRetrievalFlow::getConfiguration] - Retrieval from cache was not successful. Returning result from server.
[ationdiscovery\DiscoveryLogUtils.cpp(53)] [service-discovery] [CSFUnified::DiscoveryLogUtils::LogServiceInformationVect] - *-----* DNS services found:
[vices\impl\DiscoveryHandlerImpl.cpp(462)] [service-discovery] [CSFUnified::DiscoveryHandlerImpl::evaluateServiceDiscoveryResult] - ServiceDiscoveryHandlerResult return code FAILED_UCM90_CONNECTION
[-diagnostics\src\DiagnosticsImpl.cpp(50)] [csf.diagnostics] [CSFDiagnostics::DiagnosticsImpl::AddRecord] - Add record task enqueued: Discovery Outcome
[pters\config\ConfigStoreManager.cpp(146)] [ConfigService-ConfigStoreManager] [CSFUnified::ConfigStoreManager::getValue] - key : [ManualConnectionSettin
