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Encryption-3DES-AES disabled on Cisco 5510

Oscar Martinez
Level 1
Level 1

Hi everyone, 

I'm having a hard time understanding why my ASA shows I have the 3DES-AES encryption disabled. I have a security plus license on this device. Furthermore, I have already requested a free encryption license through the licensing portal. I received an email with the activation key which I applied. After the reload de 3DES-AES encryption was enabled but my license was downgraded to a base license. I restored the security plus license and encryption was disabled once again. I am running asa917-16-k8.bin on this device. 

Here is my current sh ver for the ASA: 

Licensed features for this platform:
Maximum Physical Interfaces : Unlimited perpetual
Maximum VLANs : 100 perpetual
Inside Hosts : Unlimited perpetual
Failover : Active/Active perpetual
Encryption-DES : Enabled perpetual
Encryption-3DES-AES : Disabled perpetual
Security Contexts : 2 perpetual
GTP/GPRS : Disabled perpetual
AnyConnect Premium Peers : 2 perpetual
AnyConnect Essentials : Disabled perpetual
Other VPN Peers : 250 perpetual
Total VPN Peers : 250 perpetual
Shared License : Disabled perpetual
AnyConnect for Mobile : Disabled perpetual
AnyConnect for Cisco VPN Phone : Disabled perpetual
Advanced Endpoint Assessment : Disabled perpetual
UC Phone Proxy Sessions : 2 perpetual
Total UC Proxy Sessions : 2 perpetual
Botnet Traffic Filter : Disabled perpetual
Intercompany Media Engine : Disabled perpetual
Cluster : Disabled perpetual

This platform has an ASA 5510 Security Plus license.

Please help! 

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