Hi, everyone!!!
Hope to get your help!
In my company, we have lots of Cisco video endpoints, like SX10, SX80, SX20, DX80, MX series and IX5000.
But nowadays, we have a lot of questions about the Cisco Proximity.
Some laptops can connect the Proximity of one endpoint, but some can't. Because there are some laptops can connect Proximity, so the endpoint and the cucm, their configurations are correct.
I have checked the troubleshooting guide documents https://supportforums.cisco.com/document/12159326/troubleshooting-guide-cisco-proximity, and i checked all the possibilities, but still no solutions...
The laptops didn't mute( i also have tried to disable all the sound effects), the volume of ultrasound is dynamic( i have tried volume 90, static, can't work) and i also have tried to use my earphone to connect my computer and still "finding video systems", the network, yes, they are in the same network, i can access the webpage of my dx80( there is no https issue).
I contact the Cisco TAC, the guy told me the have no solutions too.
I know the operate system should be 64-bit system, and i am wondering if Cisco Proximity team can give some laptops compatibility list or sound-cards compatibility list. For example, Cisco Jabber, this product have the "Device and OS Requirements", https://www.cisco.com/c/en/us/products/collateral/unified-communications/jabber-android/data_sheet_c78-649887.html.
I don't want to say, "Oh, i am sorry, this function is uncontrollable, we have no solution, and Cisco have no solution too'...
I was thinking if we can buy some external sound cards to adapt Cisco Proximity, we have no specifications and requirements, we don't know what to buy. Pls give us some suggestions.
My computer is ASUS A53S, windows 10 64-bit/ i5-2450M CPU/ 8GB memory, and my sound card is ALC269( http://www.realtek.com/products/productsView.aspx?Langid=1&PFid=27&Level=5&Conn=4&ProdID=166).
I have posted my microphone configurations and my proximity log. Pls download the attachment.
Thank you so much!!!!!
